Support Center

Warranty Policy

1. Warranty Coverage and Definition

CINEST.com warrants the products sold by CINEST.com shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of receipt.

"Normal Use" means in strict accordance with the installation, operation and maintenance manual.

2. Warranty Remedies and Liability Limitations

If any of the warranted products are found by CINEST.com to be defective in normal use, such products will, at CINEST.com's option, be replaced, repaired or made appropriate adjustment at CINEST.com's cost.
  • The parties hereto expressly agree that Original Purchaser's sole and exclusive remedy against CINEST.com shall be on the repair, replacement or refund of defective products as provided herein.
  • This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product.
  • In no event shall the liability of CINEST.com exceed the purchase price of the product.

3. Exclusions from Warranty

This limited warranty DOES NOT cover any loss and/or damage due to:

Exclusion Category Details
Misuse or Abnormal Use Misuse, unusual use, mishandling, accident, neglect
Acts of God Events outside human control, like flash floods, earthquakes, or other natural disasters
Improper Installation Installation not performed according to specifications
Improper Maintenance and Care Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material
Unauthorized Modification or Repair Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by CINEST.com. Substituting another manufacturer's product and/or components will render the warranty completely void
Normal Wear and Tear Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear

4. Warranty Eligibility and Transferability

  • This warranty extends to the original purchaser only, and is not transferable whether to heirs, subsequent owners, or otherwise.
  • No affirmation of CINEST.com, by words or action, other than as set forth herein shall constitute a warranty.

5. How to File a Warranty Claim

If you believe that you have a warranty claim, contact CINEST.com. Please be sure to provide all pertinent information regarding your claim, including:
  1. A copy of your original order confirmation
  2. Confirm the item number & Qty of the defective item(s)
  3. A complete description of the problem
  4. Provide pictures or video evidence clearly showing the problem

6. Disclaimer of Other Warranties and Damages

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS ON ANY PARTICULAR PURPOSE OR INFRINGEMENT.

BUYER SHALL IN NO EVENT BE ENTITLED TO, AND CINEST.com SHALL NOT BE LIABLE ON, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.


Note: This is a formatted summary for reference. Please refer to CINEST.com's official warranty terms for complete and current information. We recommend retaining your proof of purchase and carefully reading the complete warranty documentation provided with your product.