Package purchased from CINÈST are handmade in our shop and built to order, we do not accept returns. This applies to package that have been subject to customization. If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at support@cinest.com immediately.
Without Shipping Insurance: Please contact the carrier with your tracking number to file a claim and keep us updated on the progress. Any damage or loss during transit is the responsibility of the carrier. We will assist you in following up on the process.
With Shipping Insurance: Please contact our directly. Any damage or loss during transit will be covered by the insurance, and we will assist you throughout the entire claims process.