· Upon receipt, please kindly sign the word "damaged" on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
· Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 24 hours of receiving your items if there is an issue with the product,please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you
· Please note that we do not cover the repair fee if unauthorized handyman services were hired.
3.How to Estimate the Delivery Date?
Pre-Order: You can find the Estimated Delivery Date instructions on each product page.
Post-Order : Visit My Account - My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.
Please note : Deliveries are not typically made at weekends or on holidays.
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the product page.
For our larger items which are shipped by freight shipping company, you'll have the opportunity to schedule your delivery with the freight shipping company. They will be in touch to schedule an appointment as soon as your order is ready to ship.
To access your most up-to-date estimated delivery time, you can follow the steps below, which will reflect the most recent information we have on hand. Please note that we are unable to provide expedited shipping on any orders.
Click this link (https://cinest.com/pages/order-tracking) to track and manage your order.
- Fill in your order number and email address and click 'Continue' to track your delivery status.
- Click 'track order' button to get into package(s) delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
No worries, the name of the package is part of the item in general and not exactly the item name in full and official.
4.What Countries or Regions Do You Ship to?
Regions currently available for shipping, you can switch to the corresponding country or directly click the links below:
United States: www.cinest.com
Restrictions / Limitations
United States: Purchasing and shipping is available only within the 48 contiguous United States and Washington DC.
However, we are unable to ship to PO Boxes, APO/FPO military address, DPO (Diplomatic Post Office) destinations or to freight forwarders. If a PO Box or APO/FPO/DPO address is provided, we will contact you for confirmation, it will delay shipment of the order.